In Response to the COVID-19 Pandemic
Information for In-Person Services during
the COVID-19 Public Health Crisis
In order to mitigate the risk of exposure to COVID-19, our practice has transitioned to providing most services via telecommunications technology.
The decision about whether to engage in in-person services is based on current conditions and guidelines, which may change at any time. The utilization of teletherapy services continues as an on-going option, as long as it is feasible and clinically appropriate.
In order to provide you with in-person services, the following protocols must be followed by patients/clients and providers:
Social distancing requirements must be met, meaning that you must maintain a six-foot distance from others (unless they are from the same household) while in offices, waiting rooms, and other areas.
Patients/clients and providers will be required to wear face coverings or masks while in the office building. If you do not have a face covering, one will be provided to you.
Hand sanitizer will be provided at the office entrance and must be used upon entering the office.
All persons will be screened upon entering the building, including temperature check and administration of COVID-19 screening questions. You will be asked to reschedule, using telehealth, if screening of you and/or any accompanying persons (e.g., parent/guardian of a client who is a minor) indicates risk.
There will be no physical contact with others in the office.
You will be asked to wait in your vehicle or outside the office until you receive confirmation (e.g., an alert, a phone call, an e-mail, etc.) from office staff indicating that you can enter the office.
You agree not to present for in-person services if you have a fever, shortness of breath, coughing, or any other symptoms associated with COVID-19 or if you have been exposed to another person who is showing signs of infection or has confirmed COVID-19 within the past two weeks (The usual policies of payment for missed sessions with less than 24 hours’ advance notice are suspended if you meet this criteria).
If you are bringing a child or other dependent in for services, you agree to ensure that both you and your child/dependent, age 2 and older, follow all of these protocols. For children under the age of 18, one parent/guardian may accompany the client/patient.
Children and family members who are not clients/patients at this office are not permitted into the office.
Clients/patients who test positive for COVID-19 and have attended an in-person therapy session in the past 2 weeks are asked to notify their provider immediately. If you should test positive for COVID-19, in-person services will be paused and telehealth will resume, for the duration of two weeks or until you are cleared by a doctor.
We reserve the right to require telehealth appointments of any or all clients/patients versus in-person appointments if we believe it to be necessary to maintain the safety of staff and clients/patients.
For more information on guidelines, please visit: